Personal information protection policy

Personal information protection ideals

As a business engaged in e-commerce that handles personal information, we are committed to our social obligation to see that the personal information entrusted to us is handled appropriately and thoroughly protected. Furthermore, we consider fostering public confidence through our protection of personal information one of the cornerstones of our company's business operations. Therefore, our company has published our Personal Information Protection Policy and makes the maximum effort to fulfill it.

Personal information protection policy

  1. 1. In handling personal information at our company, we acquire, use, and provide personal information only as required for e-commerce business, employee hiring, and personnel management. We also manage our personal information so that it is not used or provided for purposes beyond the scope of those to which the individual has agreed.
  2. 2. Our company complies with personal information protection laws, national guidelines, and other standards.
  3. 3. At our company, we implement reasonable safety and corrective measures to prevent unauthorized access to or loss, destruction, alteration, or disclosure of personal information.
  4. 4. Our company appoints a Custodian of Personal Information to which we assign responsibility and authority over the implementation and application of our personal information protection management system, which is managed appropriately.
  5. 5. Our company's personal information protection management system is continually improved through training, investment, inspection, and revision.
  6. 6. Our company offers a point of contact for inquiries regarding personal information, such as denied requests for its disclosure, revision, deletion, use, or provision, or other complaints or discussions. We will provide a response to inquiries within two weeks.

Personal information obtained by Hook Co., Ltd. (hereafter, "our company")
It will be used for the following purposes only.

Use of personal information

Types of personal informationPurposes of use
Personal information obtained during e-commerce To send company products, catalogs, or direct marketing,
provide after-sales service or information regarding new products or services.
To conduct company activity such as mail-order or over-the-counter sales.
To provide guidance for other company business.
To send company and organizational catalogs and direct marketing as our company deems appropriate.
For credit management regarding transactions with our company.

Personal information pertaining to employees etc.

Types of personal informationPurposes of use
Personal information of applicants to our company Employment selection procedure
Responses to various questions
Employee personal information Personnel management procedures
Salary management procedure
For unemployment insurance or social insurance processing.
Responses to various questions

Our clients' personal information

Types of personal informationPurposes of use
Business activities such as the provision of company services, communication, or meetings
Contract and request procedures
Responses to various questions
Business activities such as the provision of company services, communication, or meetings
Contract and request procedures
Responses to various questions

About disclosures etc. of personal information

For notification of purposes of use or denial of the disclosure, release, deletion, use, or provision of personal information, please send the Personal Information Disclosure Request form to the below contact for complaints or disclosure requests. Please append the necessary documents and handling charge.
However, disclosure of employee performance ratings and personal information entrusted via outsourcing is not covered.

● Regarding identity verification documents
Requests for disclosure of personal information etc. must submit a Personal Information Disclosure Request form accompanied by one of the following documents for identity verification. Also, if the documents record the individual's permanent home address, please black out this information before submitting the copy of the document.

  1. (1) Requests from individuals
    A copy of a diver's license, passport, certificate of residency, or other document that can verify an individual's identity
  2. (2) Requests from representatives
    If the process is being handled by a representative, please send one of the following documents in addition to the Personal Information Disclosure Request form and (1) above.
    A copy of the representative's driver's license, passport, or certificate of residency that can verify the representative's identity
    If the representative is an attorney, documentation must be provided of the attorney's registration number.
    Authorization of representatives

About handling charges

Each request for notification of purposes of use or disclosure of personal information incurs a handling charge of 840 yen (tax incl.). When sending the request to our company, please include 840 yen in stamps or postal money orders.
Our company will notify you if the fee provided is insufficient. If the unpaid portion of the fee is not remitted after one week, your request will be invalidated.

● For inquiries regarding complaints or disclosures:
Please send inquiries or complaints regarding personal information or requests for disclosure to the contact below.
Address: Director, Personal Information Protection & Inspection Manager
Address: G-BASE Tamachi 2nd floor 5-29-11 Shiba Minato-ku, Tokyo 108-0014
Telephone: 03-6630-7055